MedExpress Urgent Care

POSITION TITLE: Clinical Support Associate (FT

JOB ID: CSA26505

DEPARTMENT: Clinical

PURPOSE: To assist the Center Manager in providing management for successful operations in MedExpress Urgent Care clinics.

POSITION DEMANDS:

RESPONSIBILITIES include but are not limited to the following:

Administrative Duties:

Ensures timely return of patient phone calls.
Assists the front office staff with completion of patient call backs.
Works in conjunction with Manager to maintain appropriate supply inventory and equipment needs.
Assists the Center Manager to maintain laboratory and radiological operations.
Assists with completion of CorporateCare paperwork including but not limited to Initial Injury Report, Referral Requests, Continuation of Care Progress Notes, Duty Forms, Result Notification, Tracking Logs, Billing Paperwork.
Communication with patients, employers, referral sources, and third parties regarding workers’ compensation related activities.
Assists the Center Manager and front office staff with completing medical record requests.
Assists the Center Manager and front office staff with timely processing of billing information requests.
Assists office staff in patient processing.
Participation in management projects as determined by the Center Manager.

Clinical Duties:

Ensures completion of daily referrals and out-patient testing appointment processes by appropriately delegating work assignments among clinical staff and/or by completing them independently.
Assists clinical staff in direct patient care.
Ensures completion of daily referrals and out-patient testing appointment processes by appropriately delegating work assignments among clinical staff and/or by completing them independently.
Ensures timely return, provider review, and patient notification of patient testing results.

Other duties as deemed necessary and required as position evolves.

QUALIFICATIONS:

Knowledge of:

· The principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

· Applicable federal, state and local laws and regulations including the requirements of the HIPAA and OSHA and applicable state rules and regulations pertinent to medical practices.

· Computerized information systems used in business applications and clinical management systems (EMR).

· Professional communication principles and practices including business letter writing and advanced report preparation knowledge.

Ability to:

· Respond to requests and inquiries from the general public in person and over the telephone.

· Exercise tact and diplomacy in dealing with sensitive, complex and confidential patient issues and situations.

· Establish and maintain effective working relationships with those contacted in the course of work.

· Learn computer software programs; enter and maintain accurate data and statistical information in order to consistently prepare clear and concise reports, correspondence and other written materials.

Training and Experience:

· Position may be filled by Medical Assistant, EMT – Basic, EMT – Intermediate, EMT – Paramedic, Radiologic Technologist, or Licensed Practical Nurse. Must meet educational requirements of the applicable position. Current license/certification is required.

· Previous clinical experience is required.

PREFERRED SKILLS:

· Strong interpersonal skills

· Commitment to exceptional customer service

· Ability to maintain detailed records

· Problem solving skill-set

· Good written and oral communication skills

· Great organizational skills

· Manual dexterity

We offer a competitive salary commensurate with experience and a comprehensive benefits program.

Please apply now or submit a cover letter and resume, including the Job ID# to: resumes@medexpress.com