The company’s mission summarizes the business model and offers insight into the very important culture that drives the company’s ability to provide a customer experience that is unsurpassed in existing, and other, markets.
Interior designers have created an interior decor, or welcoming environment, unmatched anywhere in the health care industry. This same environment contributes to a comfortable workplace that consistently reinforces an energetic workforce.
Highly-trained professionals are a hallmark at MedExpress. The MedExpress model attracts the best in the business. We expect the following from our team:
• 110% commitment to customer service
• Teamwork and patient care require professionalism at all times
• Attention to detail isn’t just a statement...we demand it.
• Live the vision - Great Care. Fast.®
Unsurpassed customer service is the key to MedExpress. Employees are empowered and encouraged to find unique solutions to impressing patients beyond the typical experience.
Employees are paid well and receive on-going recognition and rewards. The excitement is noticeable at every level of the company and will always be the primary focus and cause for existence.
The following list represents cultural drivers that are valued and demonstrated from the top down at MedExpress:
• MedExpress buzz and commitment to employees promotes a fun, family atmosphere
• Employees are encouraged to participate in promotional and extracurricular activities creating a sense of ownership that motivates employees
• Commitment to professional development exemplifi ed by Continuing Medical Education (CME) financial support, management of training opportunities, and commitment to scheduling flexibility to accommodate employee needs
• Rewards programs, merit incentives, annual company gatherings, and on-going positive reinforcement promote incentives for the workforce
• Employee AND customer are number one
• Strong expectations are communicated, challenged, and embraced.
